Troubleshooting Document Upload Failures on SpotDraft

Learn how to resolve server-related issues around downloading, uploading or executing contracts on SpotDraft

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In this article: Sometimes you encounter issues while uploading, downloading, or executing documents on SpotDraft. This can occur due to corrupt files, improper saving methods, or PDF formatting issues. This article guides you through the steps to resolve such issues efficiently for both Word documents and PDF files.

Steps to Resolve Word Document Upload Issues

1. Open the document in MS Word.

2. Navigate to File > Save As and save the document locally, either by replacing the old file or saving it as a new one.

3. Try uploading the new document again to SpotDraft.

If the issue persists, follow these alternative steps:

1. Upload the document to Google Drive.

2. Open it with Google Docs.

3. Download the document as a Microsoft Word (.docx) file through File > Download > Microsoft Word (.docx).

4. Try uploading the new document again to SpotDraft.

If the issue persists, follow these steps:

1. Open a new document on Google Docs.

2. Click on File > Open > Upload.

3. Browse to the relevant location on your device and upload the document. This will automatically open the files in Google Docs.

4. Download the document as a Microsoft Word (.docx) file through File > Download > Microsoft Word (.docx).

5. Try uploading the new document again to SpotDraft.

Steps to Resolve Section Protected Document Issues

1. Open the document in MS Word.

2. Press Control/Command + A to select all the texts in the document.

3. Press Control/Command + C to copy the texts.

4. Open a new document on MS Word.

5. Paste the text using Control/Command + V and save it.

6. Try uploading the new document again to SpotDraft.

Alternatively, you can follow the steps mentioned here, if the issue persists.

Steps to Resolve Word Conversion Stuck Issues

If your Word document conversion is stuck showing “hang tight, your document will be ready in a minute,” follow these steps:

1. Hard refresh the page (Ctrl/Command + Shift + R) or sign out and sign back in, then try the convert action again.

2. If the conversion still hangs:

   • Download the source file locally

   • Re‑save it using the appropriate method:

     • For PDFs: Open in Chrome or Firefox and use “Print” to PDF (see PDF troubleshooting steps below)

     • For Word files: Open in Microsoft Word, use “Save As” to save as .docx, then upload and convert again

3. Fully close Microsoft Word on your computer before retrying, as an open edit session may be blocking processing.

Steps to Resolve PDF Upload Issues

If you're experiencing issues uploading PDF files (such as signed contracts), follow these steps to fix the PDF using your browser.

Using Mozilla Firefox

1. Open the PDF file in Mozilla Firefox browser

2. Click on the printer icon or press Ctrl/Command + P to open the print dialog

3. Select "Save to PDF" or "Microsoft Print to PDF" as the destination

4. Click "Save" and choose a location to save the fixed PDF

5. Try uploading the newly saved PDF to SpotDraft

Using Google Chrome

1. Open the PDF file in Google Chrome browser

2. Click on the printer icon or press Ctrl/Command + P to open the print dialog

3. Under "Destination," select "Save as PDF"

4. Click "Save" and choose a location to save the fixed PDF

5. Try uploading the newly saved PDF to SpotDraft

Note: This browser-based PDF fixing method resolves most PDF upload issues by removing corrupt elements or formatting problems that prevent successful uploads.

Need Further Assistance?

If you're still experiencing difficulties after trying the steps above, contact support with the following information:

• Contract link or ID

• File type and size

• When the issue started and your browser/version

• Whether this occurs on other contracts or only this one

Reach out to your Customer Success Manager (CSM) or contact our support team via Slack or email at help@spotdraft.com.