Troubleshooting: SpotDraft in ChatGPT

I can't find SpotDraft or the Connect button

Check your ChatGPT account and workspace. Look in Plugins, or Apps if that's the label shown. If your team uses a custom connection, ask the ChatGPT admin to confirm it's published and that you have access.

If the screen says "Admin approval required" or "Requires workspace setup," your admin needs to act. For an individual account, check plan and surface availability with OpenAI Support.

I see Apps, Plugins, Create app, or New Plugin -- which is correct?

ChatGPT's labels vary across accounts. The current web screen uses Plugins, a + button labelled "Create app," and a "New Plugin" dialog. Workspace administration may still use "Apps" and "Create." Follow whatever controls are shown in your account.

The sign-in page fails or returns me without connecting

Confirm the regional URL, including the final /mcp. Sign in to SpotDraft directly and check your access. Complete the SpotDraft authorization and return to the original ChatGPT tab. If a sign-in window was blocked, allow that window for this setup and try again.

If it still fails, send the exact error and the step where it occurred to SpotDraft Support.

ChatGPT connects but can't find a contract

Use the exact name of a contract you can open in SpotDraft. Confirm the connected SpotDraft account is correct. Start a new text chat and select SpotDraft explicitly -- your existing SpotDraft permissions still apply.

If a contract is found but its text is unavailable, text extraction may be incomplete. Scanned PDFs may need OCR before their contents can be read.

It works for the admin, but nobody else can see it

A private draft or "Personal" connection is not a team rollout. The admin must publish the app and grant access. If a plugin is used to distribute it, check that plugin's workspace availability too. Each member then completes their own SpotDraft sign-in.

Can I use it in the desktop or mobile app?

On desktop, look for the available SpotDraft connection in Plugins. If it's missing or can't run there, use ChatGPT on the web -- new custom connections can only be created in a desktop browser.

OpenAI currently lists custom MCP apps as unavailable on mobile. Don't assume a mobile directory listing means the custom connection is supported there.

Can ChatGPT edit or send my contracts?

No, not through this setup. The standard SpotDraft URLs use read access. SpotDraft's write tools require a separate, explicit configuration.

How do I disconnect SpotDraft?

Open Settings > Plugins (or Apps), then SpotDraft. Look for "Connection" or "Connected accounts" and choose Disconnect for the relevant account -- sometimes inside a "more options" menu. Read the confirmation before proceeding.

Still stuck? Contact SpotDraft Support at support@spotdraft.com and include your region, device, the exact error, and the step where it failed.