Introduction
Ever found yourself stuck because you couldn’t see a user, template, or contract type — or because you didn’t have permission to perform an action like deleting or uploading a contract?
With the new Ask admin for access feature, you’ll no longer have to guess why or reach out to SpotDraft Support. Instead, you’ll now see a clear explanation of what’s blocking you — along with a built-in option to request access directly from your SpotDraft Admin.
How It Works
- Whenever you encounter a permission-related block, you’ll now see an “Ask admin for access” action.
- Clicking it automatically creates a pre-filled task containing relevant details about your request. You can review or edit this information before submitting it.
By default:
- The due date is set to 2 days from the time of request.
- A reminder is automatically set for 1 day before the due date.
- The task is assigned to the Admin team.
Once submitted, your Admins are notified and can take the necessary steps to unblock you.
Where You’ll See It
While assigning users
- Updating Business User: Some users cannot be selected as they have not been added as a creator for the contract type.
- Updating Legal Reviewer: Some users cannot be selected as they are not added as editors for the contract type.
- [Coming soon] Updating Signatory: Some users cannot be selected as they have not been added as a signatory for the contract type.
While creating a contract
- [Coming soon] Selecting a Contract Type: You cannot select a contract type as you’re not added as a creator for that contract type.
- Selecting a Template: You cannot select a template as you have not been added as a creator for the contract type linked to that template.
While managing contracts
- [Coming soon] Performing actions like delete, download, or upload a new version: You cannot perform this action as your team doesn’t have the required permission enabled.
- Cannot access a contract link: Trying to access a contract using a link takes you to a 404 page, as you do not have access to that contract or because the contract link is incorrect.
- No results in repository based on filter: You do not see any contracts based on your search filters, as you don't have viewer access to any contracts which match the criteria.
This feature helps streamline access-related requests, reducing back-and-forth and support tickets while giving users a simple, guided way to get unblocked faster.